Frequently Asked Questions

NAIL PREP Remove any nail polish and trim down natural nails. Wash hands thoroughly with soap. Buff the nail gently using the nail file and push back cuticles with the wooden stick. Wipe each nail using the alcohol wipe provided. Select correct size nail for each finger and set aside in order. ADHESIVE TAB APPLICATION (Temporary Wear) Apply adhesive tab to artificial nail, press & smooth, peel off film. Align artificial nail with cuticle and press down firmly starting in the middle, then each side. GLUE APPLICATION (Up to 14 Day Wear) Apply a thin layer of glue to back of artificial nail. Apply a small dot of glue to natural nail. Align with cuticle at a 45 degree angle, gently press on & hold for 15 seconds PRO TIPS Avoid contact with water for the first hour. Apply enough glue to avoid air pockets, secure properly, and extend wear time. Immediately wipe off excess glue if over-gluing occurs.

Are you a new customer or unsure about your nail size? Order a sizing kit with a purchase of a custom nail set! We’ll send the kit first, you’ll receive an email requesting measurements and then we’ll ship your nails! ​ Please note if you are a returning customer and want a different nail shape you will need to order a new sizing kit. ​ Nail sizing kits cannot be purchased individually. It is only available as part of a custom set.

No worries! If some nails are coming off before others, it is usually because the glue application to each nail was not consistent. Simply add more glue to your natural nail and a dot to the back of the artificial nail then re-apply it. Be sure to review the Application section to ensure the application process is being followed correctly. Perfect nail application requires careful preparation and following the instructions is critical to ensure a long-wearing, instant manicure.

It is super simple to remove your nails. To prevent nail damage please follow the removal steps below. Soak nails in warm soapy water with a few drops of any oil for 10 minutes Carefully lift the sides of the artificial nail and remove it fully. If the nail is still on strong, soak for another 2-3 minutes. Add press on nails back into the case provided for reuse. Use the buffer to remove excess glue inside the press on nails and/or nail drill if you have one Do not rush the nail removal process. It is important to remove slowly to ensure you are not damaging your natural nails.

Each nail kit includes everything you need for a picture perfect application. What’s inside every kit: - Your Custom Press-On Nails - Nail Glue - Nail Glue Stickers - Nail File - Manicure Stick - Alcohol Prep Pad

Yes! Your nails can be applied multiple times. The average total wear time is around 21 days. This means you can get 2-3 applications depending on your application wear times. After each nail removal, you'll want to gently buff the underside of the nails to smooth out any excess glue. This will help create a better surface for re-application.

Absolutely! We are not the typical press-on nail brand that is made from thin and flimsy plastic. Each set is created using a unique production process to create high quality and super durable nails.

Most definitely! Your natural nails underneath your press-ons are perfectly safe. The nail glue is non damaging will not cause any damage to your natural nails. To ensure a healthy natural nail, please ensure proper prep and application. Recommended wear time is 7-14 days. Anything longer than 14 days can increase chances of water becoming trapped in between the artificial nail and adhesive, causing bacteria growth. To ensure this doesn’t happen, once the nails begin to lift, follow the removal procedures. You can reapply the nails, just ensure your natural nail and the artificial nail are clean and properly prepared for reapplication.

Please allow 1-2 weeks processing time prior to shipment for all custom sets. Orders with multiple sets may take longer.

All orders are shipped by UPS or USPS. Standard Shipping 2-5 Business Day. All orders are shipped Monday through Saturday excluding U.S. holidays.

You're able to track your package every step of the way. Once your order ships a shipping confirmation email, which includes your tracking details, will be sent to the email address associated with your order.

No returns/exchanges, all sales are final due to being custom and handmade for you! Refunds will only be fulfilled if the item is in the same condition that they received it and in its original packaging with a picture of the item defect is necessary to file for a refund. This does not include nails breaking after being worn. Due to the handmade nature of our product we are not held responsible if the wrong size is ordered. We have sizing kits available to help you find the perfect fit.

If your order has not yet shipped, a cancellation request is possible. Please contact us at simonenails08@gmail.com or fill out our contact us form. If your order has already shipped, unfortunately cancelling your order would not be an option.

No worries babe! We are here for you. Please contact us via email at simonenails08@gmail.com or our contact us form. We will respond to your inquiry within 48 business hours.

We respond to all inquiries within 48 hours. Please note, we are closed for all major holidays and you may receive a delay in response during those times.